Privacy Policy
Introduction
At AHL, your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our courier and logistics services. By using our services, you agree to the practices described in this policy.
Information We Collect
- Personal Information: Name, address, phone number, and email address.
- Shipment Details: Package content descriptions, recipient details, and delivery addresses.
- Payment Information: Billing address and transaction details.
- Technical Data: IP address, browser type, and usage data when accessing our website or application.
How We Use Your Information
- Process and deliver shipments.
- Communicate with you regarding your orders.
- Improve our services and customer experience.
- Comply with legal and regulatory requirements.
Sharing Your Information
- With service providers, such as delivery partners and payment processors.
- As required by law to comply with legal obligations or respond to lawful requests.
Data Security
AHL employs industry-standard measures to safeguard your personal data, including encryption and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
- Access: Request a copy of the data we hold about you.
- Correction: Update your personal details if they are inaccurate.
- Deletion: Request the deletion of your data where applicable.
Contact Us
If you have questions about this policy, please contact us at:
Email: info@ahl.com.ly
Phone: +218 92 0000000
Terms of Service
Introduction
These Terms of Service govern your use of AHL courier and logistics services. By using our services, you agree to these terms.
Services Offered
- Pickup and delivery of parcels.
- Warehousing and storage.
- Cash on delivery (COD) services.
Customer Responsibilities
- Ensure packages comply with legal and safety standards.
- Provide accurate delivery information.
- Pay applicable fees for services rendered.
Prohibited Items
- Hazardous materials.
- Illegal substances.
- Perishable goods without proper packaging.
- Any other items restricted by Libyan law.
Liability
- AHL is not responsible for delays caused by events outside our control (e.g., natural disasters, strikes).
- Our liability for lost or damaged parcels is limited to the declared value of the shipment or a predefined maximum limit.
Dispute Resolution
In case of disputes, both parties agree to resolve matters through negotiation. If unresolved, disputes will be handled according to Libyan law.
Changes to These Terms
AHL reserves the right to modify these terms at any time. Changes will be communicated via our website or email.
Contact Us
For questions about our Terms of Service, contact:
Email: info@ahl.com.ly
Phone: +218 92 0000000